Microsoft Copilot for freight forwarders: quoting in Outlook

Microsoft Copilot for freight forwarders helps inside Outlook: it summarises long threads and drafts replies in your tone. What it doesn't do on its own is price a quote request from your tariff. Laneworks does that part, from the same Outlook mailbox: it reads the request, prices every line from your rate sheet by fixed rules and puts the priced draft back in front of your team in about two minutes.

Forward one real quote request See a sample draft

Free trial: forward a request to try@getlaneworks.com and the draft comes back in about two minutes. No sign-up, no call.

What Copilot in Outlook does well

Summarising a long customer thread before you reply.
Drafting a reply or follow-up in your usual tone.
Finding the last quote you sent a customer.
Tidying up wording in a rate notice or a tender response.

What it doesn't do for a quote

Look up the lane, container and validity on your rate sheet.
Add origin and destination charges according to the Incoterm.
Work out W/M for LCL, minimums and chargeable weight for air the same way every time.
Price door delivery by postcode or zone from your cartage table.
Flag a missing lane, reefer or dangerous-goods rate instead of writing a plausible figure.

You can build some of this yourself with Copilot Studio, but you then own the rate lookup, the charge rules and keeping the sheet current.

Using both

Many teams keep Copilot for general email work and use Laneworks for quote requests. Quote requests to your Outlook quote inbox (or forwarded by your team) come back as priced drafts with a PDF quotation; Copilot keeps helping with everything else. Freight quoting in Outlook

How it works

Forward the customer's quote request to your Laneworks address, attachments and all.
We read it: lane, cargo, weights and dimensions, Incoterm and delivery address are pulled out of the email and any packing list.
We price it by fixed rules against your own rate sheet. The AI never sets a price, and every line names the rate-sheet row it came from.
Sent for you, or checked by you. With auto-reply on, fully priced quotes go straight to your customer from your own mailbox, usually within two minutes, 24/7. Anything unusual comes to your team as a draft.

Check the accuracy yourself

We publish a benchmark: 22 typical quote requests (port codes, EXW pickups, LCL, air pallets, reefer, dangerous goods, Excel and PDF attachments) run against a sample rate sheet, with every total checked by hand. 14 were priced exactly, 6 were flagged for a rate or answered with questions instead of a guess, and 2 were correctly left alone. See the benchmark and download the workbook

What Laneworks costs

Monthly price by quote volume, all users included. Plans start at A$1,500 a month (about US$980 or £780) including 150 quote requests. No per-quote fees, setup done for you. The trial needs no card, no call and no sign-up. Pricing

Questions

Can Microsoft Copilot quote freight?

It can draft the wording of a quote, but it doesn't price from your tariff by itself. Prices should come from your rate sheet by fixed rules, with each line traceable.

Does Laneworks work with Microsoft 365?

Yes. It works by email with Outlook and Exchange mailboxes, alongside CargoWise, Magaya or spreadsheets. Nothing to install.

Is our data used to train AI?

Not by Laneworks. Quote emails are used only to price them, never to train AI models, and your data is deleted within 30 days after you leave.

How do we test it?

Forward one real quote request to try@getlaneworks.com. The priced draft comes back in about two minutes. No card, no call, no sign-up.

Try it on one of today's requests

Forward a real quote request to try@getlaneworks.com. The priced draft comes back in about two minutes.

Forward a quote request