Data & security

Plain answers to the questions forwarders ask before they forward a customer's email to us. Last updated 8 November 2026.

What we receive

Only what you forward: the customer's quote request and, if you choose, your rate sheet. Laneworks never connects to your TMS or CargoWise, and needs no access to your mailbox. By default nothing reaches your customer until your team sends it: the draft goes to the people you nominate and you send it from your own mailbox. Auto-reply is off unless you switch it on in writing. When it is on, a reply goes to your customer from your own mailbox only if every line is priced from your rates, nothing is flagged, the total is under the limit you set and the request came from one of your customers; everything else still comes to your team as a draft, and your team gets a copy of every reply sent. If you later switch on auto-reply, only replies fully priced from your sheet with nothing flagged go out, from your own mailbox, and you get a copy of each.

What happens to it

The email text is read by Claude, Anthropic's AI model, through Anthropic's commercial API. Under those terms Anthropic does not use the data to train its models.
Pricing is not done by the AI. It is done by fixed rules against your rate sheet, and every line on a draft names the rate-sheet row it came from.
Email is received by Microsoft 365, and drafted replies are sent through Resend. Our own processing runs on systems we control in Australia. Microsoft, Resend and Anthropic may store data outside Australia, including in the United States.

How this lines up with the IFCBAA AI position paper: AI governance for freight quoting.

Retention

Forwarded emails, your rate sheet and everything else you send us are kept only while you are a customer, and deleted within 30 days after the agreement ends, or returned on request.
Ask for your data to be deleted sooner at any time: email hello@getlaneworks.com.
After you leave we may keep anonymised counts (how many quotes, how long each took), never the content or the rates.

Who can see it

The Laneworks team and the systems above. Your rates are used to price your quotes and nothing else; they are never used to price for anyone else or shared with anyone.

Service providers

Every outside service that handles anything you send us, what it does and where it runs.

Provider	What it does	What it handles	Where
Anthropic	Reads the text of a quote request and lists the shipment details (Claude, commercial API). Does not set prices.	Quote email text	United States
Microsoft 365	Our mailbox: receives the quote requests you forward to us.	Quote emails and replies	Microsoft data centres, may be outside Australia
Resend	Sends the drafted replies from our address to the people you name.	Drafted replies and their PDF quotations	Sent from Japan; US company
DigitalOcean	Runs the pricing engine and stores your rate sheet.	Rate sheets, drafts, quote emails (while you're a customer)	Sydney, Australia
Stripe	Card payments and invoices.	Billing details only, never quotes or rates	Stripe data centres
GitHub Pages, Google Analytics	Host and measure this website.	No quote emails or rates	Outside Australia

This list is updated before any new provider handles your quote emails or rates.

Certifications

Laneworks does not currently hold SOC 2 or ISO 27001 certification. If your procurement team needs a security questionnaire completed, send it and every question is answered in writing.

Law

Personal information is handled under the Privacy Act 1988 (Cth). Full policy: About · privacy. Questions or a deletion request: hello@getlaneworks.com.