Freight quoting in Outlook and Microsoft 365

Freight quoting in Outlook works like this with Laneworks: you forward the customer's quote request from Outlook to your Laneworks address, and the priced reply, written from your own rate sheet, comes back to the same Outlook inbox in about two minutes. No add-in to install, no new screen to learn, and it works the same in Outlook on Windows, Mac, the web and your phone.

Forward one real quote request See a sample draft

Free trial: forward a request to try@getlaneworks.com and the draft comes back in about two minutes. No sign-up, no call.

Why Outlook teams get stuck on quotes

Most forwarders run on Microsoft 365, and the quote inbox is a shared mailbox everyone watches. A request comes in, someone opens the rate sheet in Excel, copies the numbers into a reply, checks the charges and sends it. It's the same twenty minutes every time, and when the team is busy the request waits. Laneworks takes those twenty minutes out without changing where your team works.

How it works

Forward the customer's quote request to your Laneworks address, attachments and all.
We read it: lane, cargo, weights and dimensions, Incoterm and delivery address are pulled out of the email and any packing list.
We price it by fixed rules against your own rate sheet. The AI never sets a price, and every line names the rate-sheet row it came from.
Sent for you, or checked by you. With auto-reply on, fully priced quotes go straight to your customer from your own mailbox, usually within two minutes, 24/7. Anything unusual comes to your team as a draft.

Three ways to use it from Outlook

Forward by hand: anyone forwards a request to your Laneworks address and gets a ready-to-send draft back. Nothing to set up.
An Outlook rule: requests to your quotes@ shared mailbox are forwarded automatically. Microsoft 365 blocks automatic forwarding to outside addresses by default, so your admin allows it for that one mailbox (we send the two-minute instructions).
Auto-reply to the customer: fully priced quotes go straight back to the customer from your own address, with drafts for anything unusual. On Microsoft 365 your admin approves the Laneworks app once: send-only, it can't read mail, and it's limited to the quoting mailbox. It uses Microsoft Graph, Microsoft's own sending service, not the basic-auth SMTP Microsoft is switching off.

What else comes with it

A one-page PDF quotation in your company's name on every priced reply.
Your website's quote form answered the same way, usually within two minutes.
A daily list of quotes nobody has heard back on, with the follow-up already written.
A weekly report: quotes answered, minutes to reply, after-hours replies, jobs won.
A free rate sheet health check: expired rates, missing container sizes, missing charges.

What Laneworks costs

Monthly price by quote volume, all users included. Plans start at A$1,500 a month (about US$980 or £780) including 150 quote requests. No per-quote fees, setup done for you. The trial needs no card, no call and no sign-up. Pricing

Questions

Is there an Outlook add-in?

No, and you don't need one. Laneworks works by forwarding, so it works in every version of Outlook, on every device, with nothing to install or approve.

Does it work with shared mailboxes?

Yes. Most teams forward from a shared quotes@ or sales@ mailbox, either by hand or with a mail rule, and the reply comes back to the same mailbox.

Will our IT team need to do anything?

Not to start: forwarding by hand needs no setup. Automatic forwarding needs one setting changed by your Microsoft 365 admin, and auto-reply needs a one-time approval of the send-only Laneworks app, limited to the quoting mailbox. We send the admin the five-minute steps.

How do we test it?

Forward one real quote request from Outlook to try@getlaneworks.com. The priced reply comes back in about two minutes.

Try it on one of today's requests

Forward a real quote request to try@getlaneworks.com. The priced draft comes back in about two minutes.

Forward a quote request