Laneworks
AI back office for freight forwarders · Australia & NZ

Every quote request, drafted before your team opens it.

Laneworks reads the quote requests your customers send, prices them from your own rate sheet and drafts the reply. Your team checks it and clicks send.

Free trial run on your own emails. No call, no integration, no mailbox access.

From: Daniel, Harbourline Homewares (example)
Subject: Quote request – 40HC Ningbo

Can you please quote 1 x 40HC FOB Ningbo to Melbourne, door delivery to Dandenong South 3175. Outdoor furniture, approx 9,800 kg / 62 cbm. Cargo ready 14 Nov. We'll need customs clearance too.

read, priced, drafted
Ningbo Melbourne
CNNGB → AUMEL · FCL · FOB
Equipment
1 × 40HC
Weight
9,800 kg
Ready
14 Nov
Deliver to
Dandenong Sth 3175
Ocean freight 1 × 40HCAUD 2,900.00
Destination terminal & docsAUD 780.00
Door delivery, Dandenong SouthAUD 560.00
Customs clearance & BICON lodgementAUD 180.00
TotalAUD 4,420.00
Reply drafted · ready to sendpriced from your tariff
How the pilot works

Live in an afternoon. Nothing to install.

The pilot runs alongside CargoWise or whatever you use today. Your team keeps working the way it does; the drafts just show up.

Step 1

Forward your quote requests

Set one Outlook or Gmail rule that forwards quote requests to your own Laneworks address, like quotes+yourco@getlaneworks.com. We never need your mailbox password.

Step 2

Load your rates

Fill in our rate sheet template with your FCL, LCL, air, local charges and delivery zones. Every price comes from it, never from the AI.

Step 3

Drafts land in your inbox

Within minutes your ops team gets the extracted shipment, the priced quote and a reply ready to send. Anything missing comes back as questions to ask the customer.

What it handles

Built for how forwarders actually quote

It reads requests the way your customers write them: half the details in the subject, cartons in centimetres, Incoterms forgotten.

FCL

20GP, 40GP, 40HC

Per-container freight, terminal and docs, any quantity mix.

LCL

Priced by W/M

The greater of cubic metres or tonnes, with your minimums, worked out from carton sizes.

AIR

Chargeable weight

Actual versus volumetric at your factor, rounded the way your airline does.

EXW · FOB · CIF · DAP

Incoterm-aware

Origin, freight and destination charges included or left out to match the terms.

DOOR

Delivery by postcode

Your cartage zones applied from the delivery address.

CUSTOMS

Clearance and biosecurity

Clearance and BICON lodgement added when the customer asks for it.

VAGUE

"Rate for a container?"

Missing details come back as polite follow-up questions, not guesses.

MULTI

Several shipments, one email

Each shipment gets its own docket and quote.

Security and control

Your rates. Your customers. Your send button.

No access to your mailbox

You forward only the emails you choose. We never ask for passwords or connect to your email system.

Prices only from your rate sheet

The AI reads the email. The numbers come from your tariff, line by line, so every figure can be traced back to a rate you set.

A person always sends

Drafts go to your ops team, never to your customer. Nothing leaves your business without someone checking it.

Data deleted after 30 days

Forwarded emails are kept only as long as the pilot needs them, then deleted. Your rate sheet is never shared or used for anyone else.

Pricing

Start free, then a 60-day pilot

StageWhat you getPrice (AUD, ex GST)
Trial runWe process 10 of your real quote emails and send back the drafted replies.Free
Pilot, 60 daysAll your quote requests drafted from your own rate sheet. Cancel anytime.1,500 / month
StandardQuotes plus tracking replies once the pilot proves out.2,500 / month

Guarantee: if the pilot doesn't save your team at least 5 hours a week by day 30, the second month is free.

Questions

What forwarders ask us

Does it work with CargoWise?

The pilot works from email, so it runs alongside CargoWise or any other system without touching it. Pushing quotes straight into CargoWise is on the roadmap once the pilot proves the value.

What if it gets a price wrong?

Prices come from your rate sheet by fixed rules, not from the AI, and your team reviews every draft before it goes out. If a lane isn't in your rates, the draft says so instead of guessing.

What about vague requests?

If key details are missing, like container size, Incoterms or the delivery address, the draft is a reply asking the customer for exactly those details.

How long does setup take?

About an hour on your side: one forwarding rule and filling in the rate sheet template. We load it and check the first drafts with you.

Who sees our data?

Only Laneworks, for processing your quotes. Forwarded emails are deleted after 30 days, and your rates are never shared or used to price for anyone else.

Can it do tracking updates and invoice checks?

Those are next. Quote requests come first because they eat the most hours and lose the most business when answered late.

Start the trial run

Send us 10 quote requests

Forward 10 recent quote requests to the address here, removing anything sensitive. You'll get the drafted quotes back within one business day, priced from a sample tariff or from your own rates if you send them.

Email
rehan@getlaneworks.com