Customer-specific freight pricing, applied to every quote

Customer-specific freight pricing usually lives in someone's head: this importer gets 8%, that one 15%, quotes are valid for 14 days, clearance is always A$180 and the exclusions line reads a certain way. Laneworks keeps those rules in your rate sheet and applies them to every quote it drafts, so a new team member's quote goes out the same as your pricing manager's.

Forward one real quote request See a sample draft

Free trial: forward a request to try@getlaneworks.com and the draft comes back in about two minutes. No sign-up, no call.

Rules you set once

Markup by customer. A markup % for a customer's email address or their whole domain. An exact email is matched first, then the domain; everyone else gets your default markup.
Default markup, currency and validity. Your quote currency, how many days quotes are valid, and the markup added to every line when your sheet holds buy rates.
Customs clearance. Your fee and how the line reads, added when the customer asks for clearance.
Exclusions note. Your GST and exclusions wording, printed under every quote.
Sign-off. Your signature block on every reply, and your company name on the PDF quotation.
Exchange rates. Optional rates for lines your carriers price in USD or EUR.

Every line shows the rule it used

Each priced line names the rate-sheet row it came from, and a customer's own markup names its row on the Customer markups tab. When someone asks why a customer was quoted a figure, the answer is on the draft. How a Laneworks price is set

Rules about who and when

Who counts as your customer. Requests from the addresses and domains you list can be answered automatically; anyone else's request comes to your team as a draft.
An auto-reply ceiling. If you switch auto-reply on, you set a total above which a quote always waits for a person.
Your agents. For lanes your sheet doesn't cover, the rate request goes to the agents you list for that country and mode, written and ready to send.

Changing a rule

Edit your rate sheet and email it back, or tell us the change. The next quote uses it. The Customer markups tab is one column of customers and one of percentages, so your pricing manager can keep it up to date without anyone else.

How it works

Forward the customer's quote request to your Laneworks address, attachments and all.
We read it: lane, cargo, weights and dimensions, Incoterm and delivery address are pulled out of the email and any packing list.
We price it by fixed rules against your own rate sheet. The AI never sets a price, and every line names the rate-sheet row it came from.
Sent for you, or checked by you. With auto-reply on, fully priced quotes go straight to your customer from your own mailbox, usually within two minutes, 24/7. Anything unusual comes to your team as a draft.

What Laneworks costs

Monthly price by quote volume, all users included. Plans start at A$1,500 a month (about US$980 or £780) including 150 quote requests. No per-quote fees, and setup is done for you. Pricing · Work out the return

Questions

Can we charge different customers different markups?

Yes. Add a row per customer email or domain with their markup %. Requests from that customer use it; everyone else gets your default markup.

Does the AI decide the markup?

No. The AI only reads the request. The markup comes from your rate sheet by fixed rules, and the draft shows which row was used.

What if a customer isn't on the list?

They get your default markup from Settings. Nothing is guessed.

Can we change rules without calling anyone?

Yes. Edit the sheet and email it, and the next quote uses the new rules.

How do we test it?

Forward one real quote request to try@getlaneworks.com. The priced draft comes back in about two minutes. Attach your rate sheet and it is priced from your own rates. No card, no call, no sign-up.

Try it on one of today's requests

Forward a real quote request to try@getlaneworks.com. The priced draft comes back in about two minutes.

Forward a quote request