The most common question forwarders ask about AI quoting is whether it makes prices up. In Laneworks it can't: the AI never sets a price. Here is exactly what happens between a customer's email arriving and a priced reply landing with your team.
The customer's email is read by Claude, Anthropic's AI model. Its only job is to pull out the details: origin, destination, mode, container sizes or weight and volume, Incoterm, cargo type and ready date. It doesn't look up rates and it doesn't write numbers.
Pricing is done by plain, fixed rules run against your own rate sheet: the freight rate for that lane and equipment, then each origin, destination and accessorial charge that applies, then your markup as you've set it. A different markup can be set for each customer (customer-specific pricing). The same request priced twice gives the same answer.
If something can't be priced from your sheet, the draft says so in plain words instead of filling the gap:
For anything missing from your sheet, the draft also includes the rate request to your carrier or agent, ready to send, and the quote is priced automatically when their rate comes back. How custom quotes work
By default the priced reply comes to your team as a draft, and you send it from your own mailbox. Teams that want faster replies can switch on auto-reply, which only sends when every line is priced from the sheet, nothing is flagged and the total is under a limit they set. Everything else still comes to the team as a draft, and a copy of every sent reply comes back to you.
Forward any quote request to try@getlaneworks.com and the priced draft comes back in about two minutes, with every line traced to its source. No sign-up. See a sample draft or read how your data is handled on the data & security page.