AI governance for freight quoting comes down to three questions a forwarder's board, insurer or customer will ask: who sets the price, who checks it, and where the data goes. In Laneworks the AI only reads the request; fixed rules price every line from your own rate sheet; your team checks drafts before anything goes out unless you switch on auto-reply for fully priced quotes; and each line names the rate-sheet row it came from.
Free trial: forward a request to try@getlaneworks.com and the draft comes back in about two minutes. No sign-up, no call.
The International Forwarders and Customs Brokers Association of Australia published its AI position paper (version 2.0, April 2026). It covers customs broking and forwarding broadly; it sets no position on quoting. These are the principles it states and how Laneworks handles each.
| IFCBAA principle | In Laneworks |
|---|---|
| AI outputs are advisory and verified by qualified people | By default every priced reply is a draft for your team. Auto-reply is off unless you switch it on in writing, and then only fully priced, unflagged quotes under your limit go out, with a copy to your team. |
| Human-in-the-loop controls and auditability | The AI never sets a price. Fixed rules price each line from your rate sheet, and each line names the row it came from, so any figure can be checked in seconds. |
| No AI decisions with legal or compliance consequences | Laneworks prices quotes. It does not classify goods, value them, decide origin, or lodge or amend declarations. |
| Keep client data out of unrestricted public AI tools | Emails are read through Anthropic's commercial API, under terms that exclude training on the data. Customer data, including forwarded emails, is kept only while the customer uses Laneworks and deleted within 30 days after the agreement ends. |
| Documented AI policy, reviewed regularly | This page and the data and security page can be attached to your own AI policy; any procurement questionnaire is answered in writing. |
Laneworks is not endorsed by IFCBAA; the table maps its published principles to how the product works.
The public accuracy benchmark shows each of these on 22 typical requests, with every total checked by hand.
Email is received by Microsoft 365 and drafted replies are sent through Resend; the email text is read by Anthropic's model; Laneworks' own processing runs on systems in Australia. Microsoft, Resend and Anthropic may store data outside Australia, including in the United States. Rate sheets are used only to price that forwarder's quotes and are never shared. Full detail: data and security.
Monthly price by quote volume, all users included. Plans start at A$1,500 a month (about US$980 or £780) including 150 quote requests. No per-quote fees, setup done for you. The trial needs no card, no call and no sign-up. Pricing
IFCBAA's position paper sets no position on quoting. Its principles (human review, auditability, no AI decisions with compliance consequences, protected client data) are the ones Laneworks is built around.
Your business, as with any quote your team sends. That is why drafts go to your team by default and every line shows the rate-sheet row behind it.
No. Emails are read through Anthropic's commercial API, whose terms exclude training on the data, and Laneworks never uses your rates for anyone else.
No. Laneworks prices quotes only. Classification, valuation and declarations stay with your licensed staff and your customs system.
Forward one real quote request to try@getlaneworks.com. The priced draft comes back in about two minutes. No card, no call, no sign-up.
Forward a real quote request to try@getlaneworks.com. The priced draft comes back in about two minutes.
Related: Freight quoting software · Best freight quoting software 2026 · Freight quote FAQ · Freight calculator