Pilot Agreement

Between Tessaro Pty Ltd (ACN 697 269 846, ABN 18 697 269 846) trading as Laneworks ("Laneworks") and the customer named in the acceptance email ("Customer").

How to accept

Reply "I agree" to the email this was sent with, from a company email address, naming your company's legal name and ABN (or company number). Paying through the Laneworks payment link also confirms acceptance. No signature needed.

  1. Service. Laneworks reads quote-request emails that Customer forwards to its Laneworks address, extracts the shipment details, prices them using only the rate sheet Customer provides, and sends draft replies to Customer's nominated staff. If Customer switches on auto-reply and connects a mailbox, Laneworks sends replies that are fully priced from Customer's rates and not flagged for review directly to the requesting customer from that mailbox, within any limits Customer sets, and copies Customer on each one; all other requests stay drafts. Customer can switch auto-reply off at any time by email. Laneworks contacts no one else.
  2. Term. Starts on the date Customer accepts. Either party may end it at any time with 7 days' written notice (email is enough); on a yearly plan, Customer's notice takes effect at the end of the paid year.
  3. Price. The plan named in the acceptance email, per month plus GST: Starter A$1,500 (up to 150 quote requests a month), Growth A$3,500 (up to 500) or Operations A$7,500 (up to 1,500, plus A$3,000 for each additional block of 1,000 quote requests a month), with unlimited users and inboxes. A quote request is a customer request Laneworks prices or answers for Customer; duplicates and emails that aren't quote requests don't count. If Customer exceeds its plan's requests in two consecutive months, Laneworks may move Customer to the next plan (or, on Operations, the next 1,000-request block) from the following month after telling Customer in writing; there are no per-request charges. A one-off setup fee of A$2,500 plus GST is payable with the first month, waived if Customer pays 12 months upfront (charged at 10 months' fees); a yearly payment is a 12-month commitment and is not refunded if Customer ends the agreement early (the service continues to the end of the paid year); if Laneworks ends the agreement other than for Customer's breach, it refunds the unused months. Billed monthly in advance by card through Laneworks' Stripe payment link, which issues the tax invoice. If Customer asks to pay by bank transfer instead, invoices are payable within 14 days. Customer may cancel at any time under clause 2; fees already paid for the current month are not refunded.
  4. Publicity. Laneworks will not name Customer publicly or publish Customer's results without Customer's written approval.
  5. Customer responsibilities. Customer provides an accurate rate sheet and keeps it current, chooses which emails to forward, and reviews every draft before sending. Customer is responsible for the quotes it sends.
  6. No reliance on drafts. Drafts are suggestions. Laneworks does not guarantee that any draft is complete or correct and is not liable for prices or terms in a quote Customer chooses to send. If Customer switches on auto-reply, it does so at its own risk: quotes sent by auto-reply are Customer's quotes, sent within the limits Customer sets.
  7. Service availability. The service is provided as is. Laneworks does not promise it will be uninterrupted or error-free, and it relies on email, AI and hosting providers it does not control. Laneworks will fix faults it is told about within a reasonable time.
  8. Confidentiality and data. Each party keeps the other's confidential information confidential. Laneworks uses forwarded emails and rate sheets only to provide the service to Customer, never to price for anyone else, deletes all Customer data, including forwarded emails, within 30 days after this agreement ends (unless Customer asks for it to be returned), handles personal information in line with the Privacy Act 1988 (Cth) and its privacy policy at getlaneworks.com/privacy.html, and will tell Customer promptly about any data breach affecting Customer's data.
  9. Liability. To the extent the law allows, each party's total liability under this agreement is limited to the fees paid in the 3 months before the claim, and neither party is liable for indirect or consequential loss. Nothing excludes rights under the Australian Consumer Law that cannot be excluded.
  10. Intellectual property. Customer owns its rates, emails and quotes. Laneworks owns its software and may use anonymised, aggregated usage statistics (counts and timings only, never content or rates) to improve the service.
  11. General. Governed by the laws of Victoria, Australia. This document and the acceptance email are the whole agreement.