Set up forwarding to Laneworks

Two ways to send quote requests to your Laneworks address: forward them by hand, or have them forwarded automatically. Your Laneworks address is in your welcome email and looks like quotes+yourcompany@getlaneworks.com.

Option 1: forward by hand (works for everyone)

When a quote request arrives, click Forward, send it to your Laneworks address, and the draft comes back to your team in about two minutes. Forward it as it is, attachments and all, one request per forward. This is the best way to start: you choose which emails get drafted.

Option 2: forward automatically

Best if quote requests land in their own inbox, such as quotes@ or sales@. Set up a rule that forwards new mail in that inbox to your Laneworks address.

Outlook or Microsoft 365

• In Outlook, open Settings → Mail → Rules → Add new rule.
• Condition: messages sent to your quotes address (or with "quote" in the subject).
• Action: Forward to your Laneworks address. Save.
• If nothing arrives: Microsoft 365 blocks automatic forwarding to outside addresses by default. Your IT admin can allow it for that one mailbox in the Microsoft Defender outbound spam policy. Until then, forwarding by hand works.

Gmail or Google Workspace

• In Gmail, open Settings → See all settings → Forwarding and POP/IMAP → Add a forwarding address and enter your Laneworks address.
• Gmail sends a confirmation to that address. We pass it straight back to you: click the link in it, or enter the code in Gmail.
• Then create a filter (search options → Create filter) for your quote requests and choose Forward it to your Laneworks address.
• Google Workspace admins can switch off automatic forwarding for the organisation; if the option is greyed out, ask your admin.

Who gets the drafts

Drafts go to the people you named when you signed up. To add or change someone, reply to your welcome email. By default your team checks each draft and sends it from your own mailbox. Want fully priced quotes sent automatically? Reply "auto-reply" to your welcome email and we'll connect your mailbox; unusual requests still come to you as drafts.

Changing your rates

Reply to your welcome email with the updated rate sheet attached. It's loaded the same day. (Don't send rate sheets to your Laneworks address: that address is only for quote requests.)