Is it safe to send customer emails to an AI quoting tool?

Check what the vendor keeps and for how long. Laneworks only receives what you forward, uses an AI provider whose commercial terms exclude training on your data, and deletes your data within 30 days after you leave.

Ask three questions of any vendor: who can see the emails, where they're stored, and when they're deleted. Also check that the tool never contacts your customers itself.

Full guide: Data and security.

Questions to ask any vendor

• Is customer data used to train AI models? (It should not be.)
• Where is data stored, and who processes it?
• How long are forwarded emails kept, and how is data deleted when you leave?
• Can the tool read your whole mailbox, or only what you forward?
• Does it ever send to a customer without a rule you set?

How Laneworks answers them

It only sees emails you forward. The AI model runs under commercial terms that exclude training on your data. Your data is kept only while you're a customer and deleted within 30 days after you leave. Auto-reply sends only fully priced quotes and only if you switch it on. Details are on our security page and privacy policy.